Job Description

**Job Title:** Freelance Client Training Specialist **Location:** Remote / On-site (as required)<br> **Engagement Type:** Freelance / Project-Based<br> **Duration:** 2 Days (with potential for future engagements) **Overview:**<br> We are looking for an experienced freelance training specialist to conduct a 2-day client training and onboarding session. The ideal candidate should have a strong background in delivering interactive training sessions and troubleshooting client-facing issues. **Responsibilities:** **Day 1 – Training & Role Play** - Conduct structured training sessions for new clients on how to use our platform/products. - Guide participants through real-life scenarios via role play to reinforce understanding. - Address questions and ensure active engagement throughout the session. <!-- --> **Day 2 – Client Observation & Issue Identification** - Sit alongside clients as they begin to use the system independently. - Observe user behavior and gather feedback on pain points or issues. - Provide support, answer ad hoc queries, and compile a report on challenges observed. <!-- --> **Requirements:** - Proven experience in client training, onboarding, or user education (preferably in tech, fintech, or insurance sectors). - Strong communication and facilitation skills. - Ability to simplify complex processes for new users. - Proactive, empathetic, and solutions-driven mindset. - Able to document feedback and relay it effectively to the product or customer success team. <!-- -->