Role Overview / Ringkasan Peranan The F&B Shift Supervisor supports daily store operations during assigned shifts, ensuring excellent customer service, operational compliance, food safety, and effective team supervision. This role acts as the key point of leadership on shift. Penyelia Shift F&B menyokong operasi harian kedai semasa shift yang ditugaskan bagi memastikan perkhidmatan pelanggan yang cemerlang, pematuhan operasi, keselamatan makanan dan pengurusan pasukan yang berkesan.

This job is for FnB outlets, cafés, fast food, kiosks etc.

Customer Service & Store Operations Perkhidmatan Pelanggan & Operasi Kedai

1. Act with integrity, honesty, and professionalism while promoting the company’s culture, values, and mission Bertindak dengan integriti, kejujuran dan profesionalisme selaras dengan budaya, nilai dan misi syarikat
2. Anticipate customer and store needs by observing the environment and customer cues Menjangka keperluan pelanggan dan kedai dengan menilai keadaan dan tingkah laku pelanggan
3. Resolve customer, sales, and operational issues promptly and effectively Menyelesaikan isu pelanggan, jualan dan operasi dengan cepat dan berkesan

Cash Handling & Financial Control Pengurusan Tunai & Kawalan Kewangan

1. Execute cash handling, cash register, and security procedures in accordance with company policies Melaksanakan prosedur pengurusan tunai, kaunter pembayaran dan keselamatan mengikut polisi syarikat
2. Ensure proper cash management practices are followed by the shift team Memastikan amalan pengurusan tunai dipatuhi oleh pasukan shift
3. Check daily bank-in reports to ensure sales takings are deposited on time Menyemak laporan bank-in harian bagi memastikan jualan dimasukkan tepat pada masanya
4. Control cost of goods, labour costs, and minimise product damage or wastage Mengawal kos barangan, kos buruh dan mengurangkan kerosakan atau pembaziran produk

Food Safety, SOP & Compliance Keselamatan Makanan, SOP & Pematuhan

1. Conduct ROR (Review of Operations Risks) covering food safety, SOPs, product quality, and health risks Melaksanakan ROR (Semakan Risiko Operasi) merangkumi keselamatan makanan, SOP, kualiti produk dan risiko kesihatan
2. Ensure full compliance with food safety, hygiene, and operational standards Memastikan pematuhan penuh terhadap standard keselamatan makanan, kebersihan dan operasi
3. Maintain a safe working environment for all team members during each shift Menjaga persekitaran kerja yang selamat untuk semua kakitangan sepanjang shift