Job Description

Helpling is the No. 1 online platform for premium home services in Europe and Asia-Pacific. We currently operate in 9 strategic markets: Switzerland, Italy, Germany, Netherlands, France, Ireland, UK, UAE and Singapore. We are looking for Home Advisors (KL-based) to join our top-rated Home Concierge team! Working out of Malaysia, you will be responsible for onboarding our affluent customers in Singapore, maintaining close-knit relationships with them, while providing personalised solutions for their household needs. This is a unique opportunity to join a highly-profitable technology start-up with ambitious plans to disrupt the traditional home services sector. Your Role As A Home Advisor: - Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport. - Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs. - Communicate responses in a clear, concise, and professional manner with customers. - Deliver excellent customer service through touch-points such as calls, live chats, written correspondences, and customer service centers. - Engage customers together with your team, handle escalations and step in as needed. - Identify gaps in day-to-day operations and feedback to improve existing processes. - Empathise with and prioritize customer needs, cross-selling different services when needed. - Uphold company values and aim to always improve the platform and customer experience. What are the requirements to apply? - Fresh grads welcome - High level of initiative - Self-motivated and independent learner who thrives in a collaborative environment - Comfortable with rapidly changing working environment - Excellent communication skills - Upbeat, confident & high energy - you bring freshness, energy and passion into the team. Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved - Working proficiency in English - Willing to do a rotating shift-based schedule (covering weekends and public holidays)

Requirements

• Gender: anyone
• Age Requirement: 18 - 50 years old

Benefits

• Work From Home
• Monthly incentive up to RM400