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GoGet
Type: Full TimePosted 10 days ago

Ghajen G

Customer Service

RM2500 - RM3500/month
Petaling Jaya, Selangor
Full Time

Job Description

1) Respond to customer inquiries within the agreed response time 2) Resolve customer inquiries through our support channels 3) Provide relevant service recovery, support, and recommendations to customers 4) Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution 5) Accurately record and escalate customers' feedback and bugs to relevant departments 6) Perform room reservations (complimentary) at various hotel properties 7) Perform booking cancellation 8) Perform booking amendment (check-in, check out date/room type /hotel) 9) Conduct campaign registration ( event / draw/ tournament) Job Requirements 1) Candidate must possess at least an SPM / Diploma or relevant certificate in any field 2) Required language(s): Mandarin & English (can write in Mandarin is advantageous) 3) Minimum 1-year experience in Customer Services field (call center is advantageous) 4) Good presentation & negotiation skills with the ability to customize the product to customer needs 5) Computer literate 6) Positive working attitude and ability to work in a fast-paced and dynamic environment 7) Independent, proactive and self-driven 5 days work & 2 days Off (Monday to Sunday) based on rotation


Requirements

  • Gender: anyone
  • Age Requirement: Any

Benefits

  • Attendance Allowances
  • Language Allowances

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