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Type: Full TimePosted 17 days ago
Deryck Teng

Deryck Teng

Customer Service

RM1500 - RM2500/month
Rawang, Selangor
Full Time

Job Description

Job Title: Staycation Villa Host Job Overview: We are seeking a friendly and organized Staycation Villa Host to manage and oversee the day-to-day operations of our vacation rental property. The ideal candidate will be responsible for welcoming guests, managing check-in and check-out procedures, and ensuring that the villa is always in excellent condition for guest stays. Key Responsibilities: Greet guests upon arrival and check them in using our property management system. Provide a detailed tour of the villa, explaining how to use all amenities, appliances, and technology. Respond promptly to guest inquiries and concerns during their stay and provide exceptional customer service at all times. Manage the villa's inventory of linens and towels, ensuring that they are properly cleaned and prepared for each guest stay. Arrange for cleaning services before and after each guest stay, as well as periodic deep cleaning as needed. Coordinate with maintenance personnel to ensure that the property is well-maintained and that any issues are addressed in a timely manner. Maintain accurate records of guest stays and property maintenance, using our property management system. Conduct regular inspections of the villa to ensure that it meets our high standards for cleanliness and functionality. Ensure that all necessary supplies and equipment are stocked and available for guest use, including toiletries, cleaning supplies, and kitchen essentials. Monitor guest reviews and feedback, responding promptly to any concerns and addressing issues as needed to ensure guest satisfaction. Qualifications: High school diploma or equivalent required; some college coursework or a degree in hospitality management or a related field preferred. Minimum of 1-2 years of experience in the hospitality industry, preferably in a hotel or vacation rental setting. Strong customer service skills, with the ability to communicate clearly and effectively with guests from diverse backgrounds. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Attention to detail and a commitment to maintaining high standards of cleanliness and presentation. Knowledge of property management software and booking systems is preferred. Must be available to work a flexible schedule, including weekends and holidays. If you are interested in joining our team as a Staycation Villa Host, please submit your resume and a cover letter highlighting your qualifications and experience in the hospitality industry. We look forward to hearing from you!


Requirements

  • Gender: anyone
  • Age Requirement: 18 - 35 years old

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