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Type: Full TimePosted 24 days ago
GoGet Recruit

GoGet Recruit

Customer Service

RM2800/month
The RuMa Hotel and Residences, Kuala Lumpur
Full Time

Job Description

Guest Service Associate at a 5-Star Hotel Location: Kuala Lumpur Travel Requirements: No travel required between locations About the Role: As a Guest Service Associate at our prestigious 5-star hotel in Kuala Lumpur, you will be the face of our establishment, ensuring every guest's experience is exceptional from arrival to departure. This role is perfect for someone who thrives on interaction, loves meeting new people, and excels in a dynamic, guest-facing environment. Daily Responsibilities: - Manage check-ins and check-outs efficiently and courteously - Address guest inquiries and complaints with professionalism and a can-do attitude - Handle ad-hoc queries with promptness and accuracy - Assist with guest arrivals and ensure a warm welcome by serving welcome drinks What We’re Looking For: - An extroverted individual who enjoys speaking with people and providing exceptional service - A friendly, approachable demeanor with excellent communication skills Compensation Package: 1. Base Salary: Starting from RM2800 2. Incentives: Commission opportunities based on room, breakfast, and bedroom upsells 3. Overtime Rate: 1.5x basic salary 4. Public Holiday Rate: 2x basic hourly rate 5. Overnight Shift Allowance: Additional RM4 for shifts from 10:30 PM onwards Employment Details: - Contract Type: Full-time with a 3-month probation period - Working Style: Fully on-site Team Structure and Environment: - Team Dynamics: Work within a team of 3-4 on a rotating shift schedule - Working Culture: Vibrant, friendly, and supportive - Workplace: A stylish, air-conditioned boutique 5-star hotel Interview Process: - Format: Face-to-face - Dress Code: Formal attire required; blazers and a polished, professional look are essential. Women are encouraged to wear makeup to ensure a neat and presentable appearance. Join us and be a part of a dedicated team in an exquisite setting, where your passion for hospitality can truly shine. Apply today to embark on a rewarding career with us.


Requirements

  • Gender: anyone
  • Age Requirement: 18 - 49 years old

Benefits

  • Guest Recognition Bonus: Earn RM10 for each guest recognition received
  • Complimentary meals
  • Comprehensive health insurance
  • Advance payment options
  • Free uniforms
  • 50% discount on food & beverage and room rates
  • Health Coverage: Typhoid vaccination provided by The RuMa Hotel

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About GoGet

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2. Free sign up - 15 minutes only

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3. Find jobs and start earning

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