goget-logo

Start earning today

GoGet
Type: ContractPosted 2 days ago
GoGet Recruit

GoGet Recruit

Customer Service

RM12/hour
Cyberjaya, Selangor
Contract - 3 months - 40 hours/week

Job Description

About the Role: We are seeking a self-driven and detail-oriented Customer Success Specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills, strong ability to think critically, solve problems independently, and be adept at handling administrative tasks. This is an exciting opportunity to make a significant impact on our customer experience with a tech-enabled company. This company is in the EV industry and you will be at the forefront of cutting-edge technology, learning and growing in a highly tech-enabled environment. Role Specifics: Daily Tasks: 1. Handling customer with one single software which is Zendesk (Customer tickets come in across multiple channels - phone, email, WhatsApp, social media via integration) 2. Ensure prompt and effective responses to customer inquiries, demonstrating our commitment to excellent service. 3. Help fulfil customer requests for full journey such as pack customer membership cards. 4. Implement and refine seamless chatbot technologies to enhance customer service. 5. Develop and enforce disciplined recovery and resolution management protocols for customer issues. Working Conditions: Location: Primary work location is in Cyberjaya, with occasional meetings at our HQ in Mid Valley. Working Style: Hybrid model – weekdays in the office, weekends work from home. Working Hours: Shifts are from 7 AM to 4 PM and 2 PM to 11 PM, work as a team to cover the week's schedule. Typically, minimum must commit 40 hours per week Lunch hour: Work as a team to ensure not everyone goes to lunch at same time to ensure customer inquiries are covered. Compensation and Benefits: Salary: RM15 per hour on weekdays and weekends, RM20 per hour on public holidays. Perks: Complimentary breakfast, lunch, and tea breaks at Mid Valley office. Contract Details: Type: 3-month contract with the possibility of transitioning to a permanent role. Probation Period: Potential for full-time employment based on performance and availability. Training and Development: Training Provided: Access to a comprehensive knowledge base for training purposes. Candidate Requirements: Experience: Previous customer service experience is beneficial. Previous experience using support software tools like Zendesk, Jira, freshdesk, intercom, hubspot is beneficial. Education: Minimum qualification of SPM or a diploma. Language Proficiency: Must be proficient in English and Malay. Additional languages such as Mandarin, Tamil, or Thai is an advantage.


Requirements

  • Gender: anyone
  • Age Requirement: Any

Benefits

  • Complimentary breakfast, lunch, and tea breaks at Mid Valley.
  • Hybrid working model with weekdays in the office and weekends work from home.

Want jobs like this? Join now!

Download

1. Download GoGetter app

Sign Up

2. Free sign up - 15 minutes only

Find Jobs

3. Find jobs and start earning

Referral

Get RM20 reward when you sign up with a Referral Code

*If you have an account, clicking the button will open this job in the GoGetter app

About GoGet

GoGet is a community platform for reliable and skilled manpower. We connect you to earning opportunities, through a variety of jobs posted by users who seek help called 'Posters'.

Who are GoGetters?

GoGetters are skilled individuals that have been verified by GoGet. Find work when you want, learn new skills, network with our community and stay protected.

What is required to become a GoGetter?

  • 18 years old and above
  • Online banking account
  • Smartphone with data connection
  • Good command of English

Want jobs like this? Join now!

Download

1. Download GoGetter app

Sign Up

2. Free sign up - 15 minutes only

Find Jobs

3. Find jobs and start earning

Referral

Get RM20 reward when you sign up with a Referral Code

*If you have an account, clicking the button will open this job in the GoGetter app

Start earning today