Job Description

Position: Customer Relations Executive (Junior/Senior) Job Scope: 1. Oversee and manage the entire Vacant Possession (VP) process including preparation, key collection, and customer briefing on the handover process. 2. Facilitate customer registration in the Handover VP Apps, ensure a smooth handover of property including checklist and handover kit. 3. Serve as the primary point of contact during the property handover for Vacant Possession. 4. Coordinate and ensure timely rectification of reported defects. 5. Provide prompt and tactful responses to customer inquiries and feedback. 6. Address and resolve customer complaints effectively. 7. Maintain communication with customers through various channels and keep detailed records of interactions, transactions, comments, and complaints. 8. Liaise with colleagues as necessary to ensure customer service efficiency and effectiveness. 9. Continually provide feedback on the customer service process to enhance quality and efficiency. 10. Guarantee customer satisfaction and deliver professional support. 11. Keep all customer records and information accurately updated. 12. Uphold a positive, empathetic, and professional demeanor with customers at all times. 13. Undertake additional tasks, duties, or assignments as directed by superior. Requirements: 1. Prior experience in Customer Service. 2. Minimum qualification: Professional Certificate, 3. Diploma, or Bachelor’s Degree in Business Administration, Hospitality, Real Estate Management, or a related technical field. 4. 1 – 3 years of relevant experience in property development/management or related fields. 5. Fluency in English, Bahasa Malaysia, and Mandarin (both written and spoken) due to work requirements. 6. Strong sense of responsibility, service-oriented, with excellent interpersonal and communication skills. 7. Ability to work independently, high motivation, exceptional communication skills, and capacity to perform under pressure. 8. Preference for candidates with specialization in Property, Real Estate, or equivalent.