The Company - GOGET

GoGet is a leading new-age work platform in Malaysia, built around one core belief: work should be flexible, accessible, and empowering for people.

🏆 Best Recruitment Portal 2025 🏆 Best Gig Workforce Management Platform 2025

Since 2014, we have been at the forefront of transforming how people work — pioneering the gig economy in Malaysia and becoming the first platform to integrate with EPF, ensuring that flexible work can also be secure and protected. At the same time, we enable businesses to tap into this dynamic workforce — but always with the goal of creating better, more sustainable work opportunities for people.

Our platform brings together:

• Flexible gig opportunities across retail, logistics, events, and more
• A growing talent network of pre-qualified, ready-to-work individuals
• Tools that ensure smooth, fair, and transparent work experiences
• Pathways for workers to transition into longer-term roles if they choose

We are driving a shift towards a new workforce model — one that is not defined by rigid employment structures, but by choice, mobility, and opportunity.

At GoGet, you won’t just be part of a company — you’ll be part of a movement that is redefining what work looks like for the next generation.

If you believe in building a future where work works better for people, we’d love to have you on this journey.

The Role GoGet is looking for a people-oriented person to be our “Associate - Supply Operations” to be part of our Supply Operations function in Malaysia. The central goal of the Community Supply function is four folds:

1. Build a Strong & Scalable Supply Pipeline
2. Activate & Sustain a Responsive Supply Base
3. Foster a High-Quality Supply
4. Build a Highly-Engaged Community

Our aim is to create the best environment for our GoGetters (people who seek to do flexible jobs on GoGet) to perform and achieve their goals within the community.

This role is on the front lines of community building in today’s new economy marketplace, supporting the acquisition and activation of our community of part-timers, known as GoGetters, to meet business needs. As an Associate, you will focus on executing day-to-day operations across onboarding, community engagement, and supply activation, ensuring a smooth and positive experience for our GoGetters. You will gain exposure to different areas of the supply lifecycle, including onboarding, engagement, activation, and basic quality management, allowing you to develop a well-rounded understanding of how a marketplace operates. This role suits someone who thrives in fast-paced, operations-heavy environments and enjoys working closely with communities at scale. You are a strong communicator, highly responsive, and organised in managing multiple chats, issues, and stakeholders. You don’t just execute—you observe patterns, use data to form insights, and actively propose ways to improve processes, systems, and the overall community experience. You will be responsible for managing community communications, supporting engagement activities, and ensuring GoGetters feel supported and well-informed. You will also gather feedback from the ground and translate it into insights to support continuous improvements.

This role requires strong execution skills, attention to detail, and a willingness to learn. While you will be guided by senior team members, you are encouraged to share observations, flag issues, and contribute ideas to improve processes and community experience. You will work with various tools and platforms to support community building — including messaging platforms, internal systems, and the GoGet Find Jobs mobile application. Strong communication skills and a proactive attitude are key, as you will be interacting closely with both GoGetters and internal teams. This is an opportunity to learn and grow your career in scaling communities through technology. With a growth mindset and curiosity, you will develop the ability to solve problems, improve operational efficiency, and contribute to building a strong and engaged GoGetter community.

We are also looking for someone who is comfortable leveraging modern AI tools (e.g. Claude, co-working AI copilots, and no-code AI agents) to improve productivity and workflows. You should be curious and hands-on in experimenting with AI to automate repetitive tasks, streamline community operations, and build simple AI-driven flows—even without formal engineering or coding experience.

At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe eventually delivers a great product that we deliver to our users and the overall community. You’ll have the opportunity to work with some of the most resourceful and determined individuals who are passionate about impacting people’s lives by creating opportunities on the GoGet platform.

Key Responsibilities

1. Supply Acquisition & Onboarding
   • Research and execute targeted recruitment campaigns to acquire part-timers (GoGetters) from different target segments
   • Support new user to go through onboarding flow from (app download → account creation→ doing first job)
   • Coordinate with internal teams to support peak season campaigns, incentives, and entry offers
2. Supply Community Engagement
   • Manage daily communications across GoGetter communities (e.g., WhatsApp, in-app)
   • Support community engagement initiatives and on-ground activities
   • Gather feedback and insights from GoGetters and channeling them to the relevant teams Ensure fast and helpful responses to community questions
3. Supply Activation
   • Support execution of initiatives to improve activation rates
   • Monitor job fulfilment performance and escalate issues from the community where needed
   • Assist in executing missions, incentives, and engagement campaigns
4. Supply Quality
   • Support basic quality monitoring (e.g., feedback tracking, issue reporting)
   • Assist in communicating guidelines, best practices, and updates to GoGetters
   • Work with internal teams to improve overall supply reliability

Who will you work with? We work as a team, and your role is to be a great team player with Community Supply Manager, Community Supply Associate(s), Support Agents, Business Development Team, Marketing Team and any other teams that may be required. We have in-house developers to support customised product changes, in-house community builders, and a product team to make your community ideas become a reality. You will be gaining relevant skills for the future because of your learnings and understanding of how digital platforms work.

Requirements

• Bachelor’s degree in a communications and/or business-related field, marketing, sales, communications, business, economics, or management are preferred.
• 0-2 years of working experience
• Strong verbal and written communication skills (English + Bahasa Malaysia preferred)
• Highly people-oriented with proven ability to build rapport, listen actively, and handle conflicts with empathy
• Experience managing communities or customer-facing channels (e.g. WhatsApp groups, social media, events, customer support)
• Prioritisation & Project management skills
• Comfortable with data and spreadsheets (e.g. Excel / Google Sheets)
• Analytical thinking ability — able to interpret data, identify key insights (“so what”), and translate them into actionable improvements
• Problem-solving mindset — uses both ground observations and data to propose solutions and improve operations
• Proactive and ownership-driven — takes initiative to identify issues and suggest improvements, not just execute tasks
• Digitally savvy and comfortable with tools — able to quickly learn and operate platforms such as WhatsApp, internal dashboards, and community management systems

Nice to Have

• Prior experience in gig platforms, marketplaces, or operations-heavy environments
• Experience in event hosting, community engagement campaigns, or managing large chat groups at scale
• Demonstrated experience in process improvement or setting up new workflows/systems