Job Description

The Company - GOGET GoGet is an on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose between a full time job or an 8 hour working shift. We believe the future of work is here and that is through creating opportunities by connecting people in a whole new way. A stay-at-home mother can be included in the workforce for 2 hours between school drop off times, a retiree is able to connect and help out a local neighborhood florist and business owners are able to grow their operations without full time costs. We envision a world where true empowerment is possible. We empower businesses to connect with the city’s workforce, grow their operations while saving money and be more efficient. For our users in the community who are looking to network, learn a new skill, we are changing the game for opportunities, upskilling and mobile training for the nation’s people. If you feel passionate about helping others, about connecting people and about creating impact through innovation, join us! Location Our office is located at Common Ground, Damansara Heights, Malaysia. However, we work flexibly, which means a hybrid style of working remotely and from the office. Device Please ensure that you have a fully functioning laptop for this position. The laptop must be able to have multiple browser tabs open at the same time and not have regular reliability issues. The Role GoGet is looking for a passionate Business Management Intern to join our GoGet Business team. The central goals are: 1. To grow and build highly optimised acquisition of business and GoGetter communities. 2. To strengthen GoGet’s positioning as an on demand workforce solution to both businesses and part time job seekers. 3. Ensuring high activation & levels of engagement amongst our users. 4. Monitoring & ensuring adherence to quality management standards to provide the best level of service. 5. Providing top quality Support and customer service to the communities we serve This role will entail growing GoGet’s portfolio of users, understanding the competitive landscape in the market to ensure the company’s longevity. As a Business Management Intern, you will gain experience in one of the four business teams in GoGet; Business Development, Community Management, Operations & Projects and Customer Support, and placement would depend on availability of internship position and your skillsets at that particular time. During your internship, a supervisor will be assigned to you to ensure a fulfilling learning and working experience! At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe eventually delivers a great product that we deliver to our users and the overall community. You’ll have the opportunity to work with some of the most resourceful and determined individuals who are passionate about impacting people’s lives by creating opportunities on the GoGet platform. Come work with our wonderful and passionate team and make an impact on our community today! Let's break that down For Business Development and Community Management interns 1. To assist in building highly engaged Business and GoGetter communities (Acquisition, Activation & Engagement, Quality Management) - Create content which includes but is not limited to artwork, videos, banners, gifs and infographics that will be used as communications for purposes such as new feature roll out & adoption, community engagement activities, contests and monthly newsletters. - To assist in content creation & video editing to maintain @gogemy social media accounts Learn to use communication tools such as Hubspot, Mailchimp, SendinBlue, Zendesk, internal app announcements software, Whatsapp & SMS to schedule communications - To monitor daily and respond to enquiries coming into social media channels such as Facebook, Whatsapp,Telegram, Instagram, TikTok and LinkedIn as well as official email channels - Monitoring and responding to reviews on Appstore and Playstore as well as Google My Business reviews - To brainstorm and propose solutions to drive for high Activation & Engagement in the community. - Assist in preparing information and research materials by creating and maintaining PowerPoint presentations - To assist Business teams in growing our communities by generating leads where assigned - To perform market and competitive analyses 2. For Projects /Operations and Customer Support interns - To support a highly efficient Project Operations and Support engines - To support daily monitoring and matching of jobs on the platform via manual assignments and communication to relevant stakeholders - To assist Business Teams in conducting data analysis and driving business experiments to land on insights that can drive business decisions Providing general support to the Projects team with ad-hoc tasks during the deployment of large scale projects. - To support in dispute and report handling for any issues faced during project deployment - To be a community superhero to investigate, respond, and assist with the solutions for the issues raised from the community via support channels. - To translate feedback into insights, ensuring continuous improvement in customer support processes and also product improvement. - To tackle support issues and feedback across a spectrum of support channels. You will delve into the world of customer relationship management (CRM), mastering tools like Zendesk and Whatsapp and assist in building a greater support system for the community. Who will you work with? We work as a team, and your role is to be a great team player with your Head of Department, Supervisors and any other cross teams that may be required. Requirements 1. Must be proficient in computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and G-Suite services such as Google Sheets, Google Doc, Google Slides and Canva. 2. Must be comfortable joining meetings and communicating. 3. Must be 18 years of age and above. 4. Excellent English & Bahasa Malaysia written and verbal communication skills. 5. Love communicating via written, visuals and artwork. 6. Passion for understanding problems and solving them with content, design or technology Permanent Job Offer There is a possibility for a permanent job to be offered based on a case by case basis and a good review from the hiring manager.

Requirements

• Gender: anyone
• Age Requirement: 18 - 36 years old

Benefits

• Work from anywhere
• Work and Learn together with us
• Near to MRT
• Possibility of being offered a permanent position