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Job details

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Business Operations Associate, Operations - Support

Kuala Lumpur

The Company - GOGET

GoGet is an on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose only between a full time job or an 8 hour working shift. We believe the future of work is here and that is through creating opportunities by connecting people in a whole new way. A stay-at-home mother can be involved in the workforce for 2 hours between school drop off times, a retiree is able to connect and help out a local neighborhood florist and business owners are able to grow their operations without full time costs. We envision a world where true empowerment is possible. We empower businesses to connect with the city’s workforce, grow their operations while saving money and be more efficient. For our users in the community who are looking to network, learn a new skill, we are changing the game for opportunities, upskilling and training on mobile for the nation’s people. If you feel passionate about helping others, about connecting people and about creating impact through innovation, join us!

The Role

GoGet is looking for a passionate Business Operations Associate also known as “Community” Operations Associate to be part of our Community Operations function in Malaysia first, and ASEAN long term. The central goal of the Community Operations function is two folds:


  1. To create an efficient matching environment between our on demand job posters and flexible workers

  2. To run day-to-day tasks within the matching environment.


It will take a strong understanding of what our platform’s role is within the community that we are building to be able to build a conducive environment. Our aim is to create the best environment for our job posters (users who post up jobs on GoGet) and GoGetters (users who do the on demand jobs) to perform and achieve their goals within the community.


This role will entail having an overview of matching issues and inquiries across all types of jobs. You will have to work closely with the Community Operations Manager to understand the processes and systems to that achieve a healthy match and job performance. You must have a natural desire to improve systems and processes through data analysis and experimentation. It is through this desire, that you will be able to drive for fundamental change within GoGet, be it through product development, people development or process development.


This role will draw on strong critical and analytical thinking in order to troubleshoot issues, provide relevant feedback and analyse key metrics. You will be leveraging existing algorithms built, data analysis, community feedback and cross-team inputs for you to make key proposals for improving the matching environment. You will be working with a lot of data, through reporting and database analysis coupled with brainstorming with teammates. Coupled with strong organisation skill, prioritisation skills and communication skill, you will be managing various projects to create improvements within our community overall.


The role will require data analysis and optimisation as you will be in charge of making reports and analysis metrics. On top of that you will need to be agile and flexible to do the day to day tasks that may require manual testing and experimentation with issues that arise on matching. You must enjoy working with people as you will be interacting with other teams. You must be comfortable with creating and following standard operating procedures documentations and contributing in meetings.


At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe eventually delivers a great product that we deliver to our users and the overall community. You’ll have the opportunity to work with some of the most resourceful and determined individuals who are passionate about impacting people’s lives by creating opportunities on the GoGet platform. Come work with our wonderful and passionate team and make an impact on our community today!


Let's break that down:

  1. To provide key insights on matching efficiency

    1. To do data analysis and identify matching inefficiencies

    2. Propose improvements based on insights

    3. Help report key metrics on matching efficiency e.g. match rate, match speed, suggested pricing gap etc.

    4. To create/update matching documentations and matching SOP

    5. To work with Manager to champion sustainable and long term product improvement

  2. Person-in-charge for day-to-day matching inquiries and short term problem solving

    1. To do daily manual matching tasks

    2. To do data visualisation and data analysis on matching dashboards

    3. To train and help the support team on how to handle matching inquiries c. To train and help business teams on how to handle matching inquiries with clients d. To troubleshoot technical matching issues and solve temporarily

    4. To assist manager to submit technical requests and follow through

    5. To provide feedback from an operational perspective to ensure optimum matching to internal and external parties Eg. a) To support demand teams with ad hoc projects or key account operations whenever required. b) To assist, configure, onboard or troubleshoot API integrations process.

    6. To assist and be the point person in Operations to run projects with other teams whenever required.

    7. To assist and run festive/peak/ expansion projects with GoGetter Community Builder team for matching (e.g. we need 1000 GoGetters for a peak season, growing a new city, identifying liquidity issue)

    8. To execute manual experiments in matching (e.g. testing a potential logic)

Who will you work with?

We work as a team, and your role is to be a great team player with Community Operations Manager, Community Happiness Agents, Business Development Team and any other teams that may be required. We have in-house developers to support customised product changes, in-house community builders, product team to make your community operations ideas become a reality. You will be gaining relevant skills for the future because of your learnings and understanding of how digital platforms work.

Requirements

    A minimum of 1 year of work experience with data analysis

    Comfortable working with data, able to do pivot table

    Able to create, structure, plan analysis on excel independently

    Be able to juggle multiple projects at the same time

    Incredible attention to detail

    Able to ruthlessly prioritise

    Good at time management

    Creative and open to brainstorming with communication and interpersonal skills.

    Enjoy to stay up-to-date on the latest trends in technology

    Presentation and communication skills

    Like to eat cake and ice cream

    Experience with data visualisation tools is a plu

    Experience in a strategic consulting, management consulting or accounting firms is preferred


Location

Our office is located at Bandar Utama, Petaling Jaya, Selangor, Malaysia. However, being fully remote work is also an option, do talk to us about it if this is your preference.


Contact: Drop your resume to [email protected]
Title your email as: Business Operations Associate
Company website: www.goget.my
Careers page: www.goget.my/careers